NF / Support / Atlassian
Atlassian Marketplace partner support
Support, documentation and security resources for NarrowForge apps published on Atlassian Marketplace.
MARKETPLACE SUPPORT
Give us enough context to help
This channel is for NarrowForge apps listed on Atlassian Marketplace. Include the app name, Marketplace app ID and Atlassian request key when available so we can route the request correctly.
- • Jira Cloud site URL, without passwords or tokens
- • App name and version
- • Affected project, issue or configuration area
- • Reproduction steps and approximate time
- • Sanitised error message or screenshot, if available
SAFE SUPPORT
Keep sensitive data out of requests
Never send passwords, API tokens, OAuth secrets, complete exports or unnecessary customer data. We do not need them to investigate a support request.
Security and privacy concerns can be reported privately through the support form with category Security. Include the affected product, impact and concise reproduction steps.
Report a security concern →Support availability: Monday–Friday, 09:00–17:00 Central European Time (CET/CEST), excluding public holidays. Response times depend on severity and plan.
PRODUCT RESOURCES
Find the right product page
Fresto
Support, documentation and product boundaries.
Open support →VoiceAIVoiceAI
Support, documentation and product boundaries.
Open support →ShopifyNarrowforge Intrastat Europe
Support, documentation and product boundaries.
Open support →ShopifyBulk Gift Orders
Support, documentation and product boundaries.
Open support →ShopifyCustomer Data Health
Support, documentation and product boundaries.
Open support →ShopifyNarrowForge B2B Credit Control
Support, documentation and product boundaries.
Open support →ShopifyNarrowForge Commission Ledger
Support, documentation and product boundaries.
Open support →AtlassianLicense Radar for Jira
Support, documentation and product boundaries.
Open support →AtlassianApproval Desk – Bulk Approvals for JSM
Support, documentation and product boundaries.
Open support →GitHubForgeVault CRA
Support, documentation and product boundaries.
Open support →TRUST AND POLICIES
Product-specific privacy, security and terms pages are the source of truth for each app. NarrowForge apps are read-only where documented; they do not make access changes unless a product page explicitly says otherwise.