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Recover pending work

Reconnect background access, review a paused campaign and resolve changed product data.

Last updated: 2026-10-14

In this section

The app takes time to open

The service uses free hosting and may need time to start after inactivity. Pending work is stored. Do not import another copy just because startup or processing is delayed; reopen the existing campaign and check its status.

Background access needs reconnection

Follow the reconnect action shown in the app, then return to Settings and synchronize the catalog. Authentication can resume eligible catalog work. It does not approve or restart campaign creation automatically: review the campaign and use its explicit retry action when ready.

Products, prices or stock changed

Recheck products and costs, resolve the reported issue and review the updated summary. A previous proposal or approval does not guarantee current prices or reserve inventory. If store currency changed, review fixed shipping amounts in the current currency before saving.

A result is still uncertain

Open the existing campaign and check reconciliation and its Shopify results before retrying. Do not create a second campaign to replace a request that may already have succeeded. Contact support with the campaign reference, visible status and app version; omit recipient addresses, access tokens and public request-form links.

Contact support · Reports and audit