Getting started

What Approval Desk is

Approval Desk is a focused inbox for Jira Service Management approvers. It brings the native approvals assigned to the signed-in user into one view, with the request context an administrator has chosen to show.

It does not replace JSM approval steps, change permissions or create a second approval record. Approve and decline actions are sent through the native JSM approval workflow.

Your first visit

1. Open My Approval Desk from the JSM customer portal user menu, or open Open in Approval Desk from a supported request view.
2. Read the pending count and scan the request title, type, requester, age and configured context fields.
3. Open View for more detail, or use Approve / Decline for an individual decision.

If there are no pending items, the inbox says You're all caught up. A non-approver sees no approvals they can answer; this is expected and does not grant extra access.

Before a bulk decision

Select only requests you have reviewed. Approval Desk shows the number selected, checks the current approval state again and asks for a decision-specific confirmation such as Approve 8 requests.

If a request cannot safely be included in a batch, the app says Individual review required and explains the reason where available. Review that request separately; it has not been declared impossible to approve.

Continue with Installation or Reviewing approvals.