Getting started with VoiceAI

What VoiceAI does

VoiceAI answers incoming business calls with a configurable voice agent. It captures what the caller needs, then resolves, books or transfers the conversation according to the rules you set.

Before you start

• A phone number or call flow that can reach VoiceAI.
• The intents your callers actually have, written as short descriptions.
• The questions the agent should ask for each intent.
• The handover rules: when a call must reach a person.

Set up

1. Configure intents. Describe each reason callers get in touch and the questions the agent should ask.
2. Set handover rules. Decide which calls resolve with the agent and which transfer to a person.
3. Connect the number. Point the calls that should be answered by VoiceAI at the agent.
4. Test. Call the number, walk through each intent and read the transcript that follows.

Review calls

Every answered call keeps a transcript and an outcome record. Outcomes are limited to what happened: answered, booked, transferred or missed. Nothing is inferred beyond the recorded conversation.

Limits

• VoiceAI does not replace your phone system or your CRM.
• It does not record calls where consent or configuration does not allow it.
• It does not decide pricing, availability or policy on its own — those answers come from the rules you configure.