Customer Data Health — Terms of service

1. Service

Customer Data Health is a Shopify administration application that scans supported customer fields for duplicate candidates and data-quality issues. It explains findings, previews a proposed correction or merge and applies the action only after the merchant confirms it. The current scope is described on the product pageand in the documentation.

2. Merchant responsibilities

• Install and use the app only in a Shopify store you are authorised to administer.
• Ensure that the scan and any approved correction have an appropriate lawful basis and notice.
• Review the evidence and before-and-after preview before approving a change or merge.
• Keep exported or copied customer information confidential and do not send it through support.

3. Review and change boundary

A scan, issue view and preview do not modify a customer. An action begins only after an explicit merchant confirmation. The app can surface an issue, blocked state or failure; it does not treat an incomplete result as a clean database or guarantee that every issue was found.

4. What the service does not do

• It does not verify a customer's identity or an address against an external registry.
• It does not provide legal, tax, privacy or identity advice.
• It does not use customer information for advertising or sell it to third parties.
• It does not promise that a merchant-approved merge can be reversed by the app.

5. Plans and billing

The Free plan is available without payment. Shopify manages any future plan approval, billing, taxes and cancellation through Shopify App Pricing. NarrowForge does not request or store payment-card details. Plan changes, if introduced, are described on the product page and the Shopify listing before they apply.

6. Availability and changes

The service depends on Shopify, the Shopify APIs and the infrastructure used to run the app. Rate limits, missing permissions, unavailable source data or maintenance can delay or block a scan or action. We publish material changes in the changelog.

7. Privacy and contact

Data handling is described in the Customer Data Health privacy policy. Questions about these terms: support@narrowforge.com.

Last updated: 2026-09-12.